App support
Need help with Lettrova, Duelova, Tezzaro? Email contact@rubdexide.com with the game's name, your phone model and what happened. We reply within one working day. Answers to common questions are below.
How do I contact support?
Email contact@rubdexide.com. Put the game's name in the subject and tell us your phone model, Android version and what happened. We reply within one working day, Monday to Saturday (India time).
I lost my progress. Can you restore it?
Sorry, no. Progress is saved only on your phone, not on our servers, so it cannot be restored after you uninstall the app, clear its data or change phones.
How do I delete my data?
Uninstall the app. That removes everything it saved on your phone. We do not keep any data about you, so there is nothing else for us to delete. To reset the ID used for ads, go to Settings › Google › Ads (or Settings › Privacy › Ads) on your phone.
How do I change my ad consent choice?
In the EEA, the UK and Switzerland, open the game's settings and tap "Privacy & ad choices". You can change your choice at any time.
A video ad did not give me my reward. What can I do?
Rewards are given only when a video plays to the end. If one did not arrive, check your internet connection and try again. Each game also has a daily limit on reward videos.
I saw an ad I think is inappropriate.
Email contact@rubdexide.com with the game's name, the time and what the ad showed. We can block ad categories and advertisers in our ad settings.
Can I play on my iPhone?
Not yet. The games launch on Google Play first; iPhone versions are planned.
Can I get a refund?
Our games are free and have no paid purchases in the current versions. If that changes, refunds follow the Google Play or App Store refund policy.
Lettrova
Duelova
